Our Mission is to provide top quality management services, enabling our clients and their investors to achieve superior revenues. Our success in both the assisted living and the hospitality industries is due to our unwavering determination to exceed our customer’s expectations in every aspect.  We have a proven record of superior management results: our company rank with Marriott International (Residence Inn Brand) was number 15 out of 187 management companies in 2007.

Understanding Your Needs

As hotel owners ourselves, we understand owners’ needs. Our knowledgeable and experienced staff will work with your facility as if it belonged to our company.  We are committed to providing quality service, maintaining outstanding facilities, and producing superior revenues for shareholders. 

Success

The Hamister Group, Inc. is a management company with one purpose: to provide excellent management supervision, guidance, and direct services to those businesses with which we have earned and maintained management contracts. We treat your hotel as if it were owned by us.  The Hamister Group, Inc. will ensure the successful management of your property through its solid support systems.

Achieving Your Goals

Whether you are looking to maximize short term results in order to prepare your property for sale or if you seek to optimize your property’s long term performance, The Hamister Group’s management skills will help you realize your goals.  Our management contracts are results-based and align our rewards with your interests.

Hotel Management Services

Management
The Hamister Group, Inc. attends to the individual needs of each hotel, providing support of daily operations and management.  You will have the assurance that your property is being operated according to franchisor standards and statutory requirements regarding licensing, financial reporting, health and safety, and employment law.

MBIWA
We do not manage from behind our desks. Instead we believe in MBIWA, "Management By Interacting and Walking Around". This technique enables us to understand the totality of what is occurring inside of your business and to act assertively and effectively on what we learn. We will also teach your management teams to work effectively within the new MBIWA model.

Accountability
We are proponents of accountability. This starts with knowing in a timely fashion what is driving your business. We do not believe in waiting for monthly financial statements. Instead we have developed a series of dashboard or key indicator reports which compare actual performance to planned performance in the major areas or drivers of your business. This would cover revenue and expense drivers.

Human Resources
We firmly believe that there is only one way to achieve and maintain excellent long term results: we must selectively recruit and retain the best quality people available.  The same advanced selection techniques that we employ in the recruitment of our GM’s and associates will be used for your property when necessary.  We will also conduct training programs for your staff in order to ensure their professional development.

Financial Services
Our revenue management and maximization experts will focus on achieving superior results for you and your investors. Your property will receive support in the preparation of its budget, financial reporting, payments to vendors, payroll services, and the reconciliation of bank accounts.

Sales Management
We will provide supervision, direction, and leadership to your local sales team. We will work with them to provide training, orientation, and guidance structured toward achieving superior sales activities. The Hamister Group, Inc. will assist in the development of a comprehensive sales plan and audit its results and protocols. Our focus is on being a leader in your market in revenue development comparatively based upon the product being offered.

Web Site Development and Management
Our specialized web staff provides support in the development of property web sites, ebrochures on franchise sites, search engine optimization, and permission-based emarketing campaigns.

Workers Compensation and Insurance Management
Our group will assist your local managers in learning how to provide a safer work environment for your employees. We will also train and monitor your personnel in methods by which they can detect inappropriate utilization of workers' compensation benefits.We are focused on long term results and improvements in the area of workers compensation as well as property and casualty insurance risks. Our programs are effective and deliver long term savings.